Fantwin Pest Control (DBA: Fantwin Pest Control; "Fantwin," "we," "us") respects your privacy. This Privacy Policy explains what information we collect when you visit fantwinpestcontrol.com, request a quote, book service, apply for a job, call our office, or use the customer portal — and how we use, share, and protect that information.

Who we are

Legal entity: Fantwin Pest Control
DBA: Fantwin Pest Control
Address: Clementon, NJ 08021
Phone: 908-844-8650
Email: support@fantwinpestcontrol.com
NJ Commercial Pesticide Applicator License: #65189B

Information we collect

Contact details: name, mobile phone number, email address, property address
Service information: pest type, property size, appointment preferences, and notes you provide
Account data: portal login email and service history for existing customers
Payment references: invoice amounts, payment status, and limited card details from Stripe (we do not store full card numbers)
SMS consent records: whether you opted in to text messages, when consent was given, and the form or channel used
Website usage: standard analytics such as pages visited when analytics are enabled
Career application data: résumé, employment history, licenses or certifications, work preferences, location, work-authorization response, and other information you voluntarily submit

How we use information

We use your information to:

Provide quotes, schedule pest control service, and deliver treatments
Send appointment confirmations, reminders, scheduling updates, and technician arrival notifications by phone, email, or SMS
Process payments through Stripe and maintain billing records
Operate the customer portal and respond to support requests
Improve our services and comply with legal, tax, and licensing obligations
Review applicants for current or future employment opportunities, communicate about applications, and maintain recruiting records

We do not sell your personal information. We do not send unsolicited marketing text messages. SMS messages are transactional customer-service communications related to service you requested.

SMS text messaging program

If you voluntarily provide your mobile number and check the SMS consent box on our website forms (quote request, contact form, or pricing unlock form), or if you verbally request SMS updates during a phone call with our team, you may receive text messages from Fantwin Pest Control regarding your pest control service.

Mobile phone numbers, SMS opt-in data, and consent will not be sold or shared with third parties or affiliates for marketing or promotional purposes. This information may be disclosed only to service providers, such as Twilio, solely as necessary to operate and deliver the SMS messaging program.

Types of messages

Appointment confirmations and scheduling updates
Technician arrival or on-the-way notifications
Service reminders and follow-up related to your request
Customer support replies to questions you submitted

Message frequency & costs

Message frequency varies based on your appointments and service activity. Message and data rates may apply depending on your mobile carrier plan.

Opt-out and help

Reply STOP to any message to unsubscribe from SMS updates.
Reply HELP for assistance.
Contact us at 908-844-8650 or support@fantwinpestcontrol.com for support.

Opting out of SMS does not affect your ability to receive service by phone or email. Carriers are not liable for delayed or undelivered messages.

For messaging terms, see our Terms of Service.

How you opt in

Examples of valid opt-in on our website:

Checking the SMS consent checkbox on our homepage quote form, contact form, or services pricing unlock form before submitting your phone number
Verbally requesting text updates when speaking with Fantwin Pest Control by phone

We only send SMS to numbers you provide and only after consent as described above.

Payment data & Stripe

Card payments are processed by Stripe, Inc. Fantwin does not store or have access to your full credit card number. Stripe's privacy policy governs payment data: stripe.com/privacy.

Service providers we share data with

We share information only with vendors needed to operate our business, such as payment processing (Stripe), email delivery, SMS delivery (including Twilio), website hosting, secure file storage, recruiting workflows, and scheduling tools. These providers may only use data to perform services for us and must protect it appropriately.

Security & retention

We use reasonable technical and organizational measures to protect your data. We retain records as needed for service delivery, billing, recruiting, tax, licensing, and legal compliance. Career applications may be considered for current and future opportunities and retained for a reasonable business or legal period unless a longer period is required by law.

Your choices

Update profile information in the customer portal
Opt out of SMS by replying STOP to any message
Request access or correction of your data by emailing support@fantwinpestcontrol.com
Ask us to update or withdraw a career application, subject to records we must retain for legal or compliance purposes

Children

Our services are not directed to children under 13. We do not knowingly collect information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Continued use of our website or services after changes constitutes acceptance of the updated policy.

Questions? Contact Fantwin Pest Control at support@fantwinpestcontrol.com or 908-844-8650.